Suneet Bhatt

Suneet Bhatt is General Manager of Crazy Egg, which provides services to help businesses visualise their website's visitors through a heatmap. A heatmap is an easy way to understand what users want, care about and do on a site by visually representing their clicks, which are the strongest indicators of visitor motivation and desire.

What’s the biggest mistake companies make when it comes to CX and how can they fix it?
Product
 | 5 min read

What’s the biggest mistake companies make when it comes to CX and how can they fix it?

A customer’s experience with a website begins the moment the customer visits the website. I’m sure you could make an argument for referral sources and …